Shipping policy
Last Updated: 01/18/2026
Shipping Policy — Ravenwood Hollow
This policy explains how our shipping works so there are no surprises.
Processing Times
Processing times vary depending on what you ordered:
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Digital downloads: delivered immediately after purchase
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Print-on-demand products: production time varies by product, then ships once made
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Custom handmade products: processing time varies based on the item and current volume
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Standard stock items: typically ship within a standard processing window unless otherwise stated
Estimated shipping/production timeframes are shown in the product listing when applicable.
Shipping Carriers
We ship using standard carriers. Shipping times may vary depending on location, carrier demand, weather, or customs.
Print-on-Demand Shipments
POD items are fulfilled by third-party partners and may ship separately from other products.
Address Accuracy
Buyers are responsible for entering the correct shipping address.
If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply to resend the item.
Delays
We are not responsible for delays caused by:
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carrier disruptions
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weather events
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customs processing
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holiday volume
Once an order is handed to the carrier, delivery is outside our control — but we’ll help where we can.
Lost or Stolen Packages
If tracking shows an item was delivered but it cannot be located, buyers must contact the carrier first. If you need help with next steps, email us.
Shipping Support
For shipping questions, contact: